Job Summary: 
This position supports day-to-day desktop administrative and project-based operations within the Information Technology department.

Responsibilities

  • Provide technical support in person, via email, telephone, and/or other electronic medium; analyze, diagnose, and provide solutions and/or workarounds to software/hardware problems and questions.
  • Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate). 
  • Ability to work independently and effectively when resolving user help requests.
  • Ability to proactively and thoroughly utilize electronic and/or paper resources to resolve issues that arise in the troubleshooting of help requests.
  • Provide updates on assigned work to the supervisor, tracking system, and/​or users, via telephone, e-mail, or in-person, and do so in a timely manner.
  • Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
  • Ability to provide staff members with a medium level of training and assistance to support the understanding and use of their computer hardware and/or applications as it relates to company business.
  • Ability to follow standards, policies, procedures, and instructions provided by supervisors.
  • Maintain a positive work atmosphere by behaving and communicating in a professional and respectful manner that supports working well with co-workers, users, and management.
  • Flexibility to work a varying schedule and hours as needed.
  • Other duties as required by supervisor.

Qualifications

  • Bachelor's degree from a four-year College or university; or minimum of four years of related experience; or equivalent combination of education and experience.  (MCP or MTA)
  • Strong knowledge of Windows 7 and Apple OSX/iOS is a plus.
  • Strong knowledge of MS Office Suite 2010/2011, Adobe Cloud and Audio Video Systems. 
  • Foundational understanding regarding the functional operation of Active Directory and Microsoft Exchange Server.
  • Demonstrated understanding of the internal workings of the hardware and software involved in the organization’s computer systems. (A+)
  • Demonstrated ability to think “outside-the-box”, performs research, and operates independently in order to devise solutions to difficult problems.
  • Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
  • Demonstrated ability to work and maintain professionalism in an extremely fast paced environment with a strong customer focus.
  • Demonstrated ability to operate as a team member, supporting departmental decisions, policies and procedures with a positive attitude and communications (both to team members and other staff).
  • Effective verbal and written communication skills.
  • Excellent interpersonal skills.
  • Ability to lift, carry, push or pull 35-40 lbs. 

To Apply:

Please submit your cover letter and resume to: jobs@oscars.org and reference Technical Support Specialist in the subject line.