Technical Support Specialist

Department: Information Technology.
Position: Technical Support Specialist
Reporting to: Director of I.T.

This position supports day-to-day desktop administrative and project-based operations within the department.

Provide technical support in person, via email or telephone; analyze, diagnose, and provide solutions and/or workarounds to software/hardware problems/questions
Provides updates on work assigned to the supervisor, tracking system, and/or users, via telephone, e-mail, or in-person communication in timely manner
Ability to interact professionally with end-users with an emphasis on customer service
Ability to independently and effectively manage the life cycle of the service request, including escalation, along with customer expectations
Ability to multi-task and prioritize work assignments and trouble tickets
Ability to follow standards and instructions provided by supervisors
Flexibility to work varying schedule and hours as needed

Bachelor's degree from four-year college or university in CS/CIS/MIS; or three to eight years of related experience and/or training; or equivalent combination of education and experience
Strong knowledge of Windows XP. Linux/Apple is a plus
Strong knowledge of MS Office Suite 2007. MS Office Suite 2008, Filemaker Pro 9 and Novell is a plus
Foundational understanding regarding the functional operation of Active Directory and Microsoft Exchange Server
Excellent interpersonal skills
Ability to work with executives and staff with varying computer skills including vendors
Effective verbal and written communication skills
Demonstrated understanding of systems analysis and programming, and of the internal workings of the hardware and software involved in the organization’s computer systems
Ability to lift and carry 35 lb. loads

The Academy of Motion Picture Arts and Sciences is an Equal Opportunity Employer.

Phone calls will not be accepted. Submit resume to itrecruiting@oscars.org